Privacy Policy

1Introduction

Continental Club Property (hereinafter referred to as the “Company,” “we,” “us,” or “our”) is committed to protecting the personal data of our customers and users of our services, including WhatsApp Business API, CRM Bitrix24, Facebook (Meta), and our website.

This Privacy Policy explains:

• What information we collect
• How and why we use it
• How it is stored and protected
• What rights you have

By using our services, you agree to this Policy. If you do not agree, please refrain from using our website, WhatsApp bot, and other services.

2Consent to Data Processing

By visiting our website, using WhatsApp, or registering in CRM Bitrix24, you confirm that you:

• Have read and understood this Policy
• Agree to the processing of your personal data
• Authorize us to use your data for marketing purposes

You may withdraw your consent at any time by submitting a request (see Section 9).

3Sources of Personal Data

We collect data from the following sources:

• Our website and lead capture forms (real estate inquiries, consultation requests)
• WhatsApp Business API (chatbot interactions, correspondence with managers)
• Social media platforms (Facebook, Instagram, Telegram)
• CRM Bitrix24 (customer status in the sales funnel)
• Phone calls and emails
• Offline events (exhibitions, roadshows)
• Partner companies (banks, developers, advertising agencies)

We do not collect biometric data, health information, or political opinions.

4What Data We Collect

Contact Details:

• Full name
• Phone number (WhatsApp)
• Email address

Inquiry Details:

• Real estate budget
• Preferences for location and type of property

Automatically Collected Data:

• IP address and country
• Website interaction history
• WhatsApp correspondence data (analyzed by AI)

Financial Information (Applicable to Real Estate Purchases Only):

• Source of funding
• Bank details (only when processing a transaction)

We do not store or process payment data. All transactions are conducted through certified banking gateways.

5How We Use Your Data

We process customer data solely for the following purposes:

• Real estate selection, consultations, and transaction processing
• Automated application processing via WhatsApp (using ChatGPT)
• CRM analytics (customer segmentation: cold, warm, hot)
• Service improvement (advertising optimization, preference analysis)
• Personalized real estate offers
• Compliance with legal obligations (e.g., sales contracts)

6Data Sharing with Meta (Facebook, WhatsApp Business API)

When using WhatsApp Business API, customer correspondence may be analyzed by AI (ChatGPT) and CRM Bitrix24.

Data shared with Meta:

• Your phone number (when communicating via WhatsApp)
• Interaction data related to our advertisements (via Facebook Pixel)
• Automated chatbot responses to inquiries

Data NOT shared with Meta:

• Direct conversations with managers
• Information regarding your transactions and finances
• Personal documents

You can disable personalized ads in your Facebook settings.

7How We Store and Protect Your Data

Storage Locations:

• Bitrix24 (CRM system)
• WhatsApp Business API (Meta)
• Secure servers of Continental Club Property

Data Protection Measures:

• SSL encryption
• Restricted employee access
• Regular security updates

We do not sell or transfer your data to third parties without your explicit consent.

8Your Rights

You have the right to:

• Request access to your personal data
• Modify or delete your data
• Withdraw your consent to data processing
• File a complaint with the data protection authority

To exercise your rights, please contact us (see Section 9).

9How to Contact Us

If you have any questions about data protection, please contact us:

• Email: mail@continentalclub.ae
• WhatsApp: +971523381419
• Office: Pinnacle, Sheikh Zayed Road, Office 413, Dubai, UAE

10Changes to This Policy

We may update this Policy from time to time. The latest version will always be available on our website.

Last updated: March 20, 2025