If you are unhappy with Continental Club Property — a broker, timelines, or the quality of our information — use the form below or write directly to the CEO at renat@continentalclub.ae. We acknowledge receipt within 1 business day and give a substantive answer within 5 business days. A complaint never affects the terms of your deal and is handled confidentially.
How complaints are handled
1. Submission. The form on this page, an email to renat@continentalclub.ae, or WhatsApp. Please include the broker’s name, the property or deal, the date and the substance of the issue.
2. Acknowledgement. Within 1 business day you receive confirmation that the case is registered and who is handling it.
3. Review. Up to 5 business days: we pull the correspondence, deal documents and registry data, and contact you for details if needed. The outcome is a written answer with a decision.
4. Escalation. If our answer does not satisfy you, you may escalate to RERA, the regulatory arm of the Dubai Land Department, via the Dubai REST app or DLD service centres. We will not obstruct this and will provide the deal documents.
Our obligations
The company operates under a RERA brokerage licence (ORN 31933); every broker holds a personal BRN verifiable in the DLD register. We follow KYC/AML procedures, store personal data according to our privacy policy and never publish client or deal data.
To reach the CEO directly, see the CEO page.