If you are unhappy with Continental Club Property — a broker, timelines, or the quality of our information — use the form below or write directly to the CEO. A complaint never affects the terms of your deal and is handled confidentially.
renat@continentalclub.aethe CEO’s inbox — or WhatsApp, or the form below
How complaints are handled
1
Submission
The form on this page, an email to the CEO, or WhatsApp. Please include the broker’s name, the property or deal, the date and the substance of the issue — it speeds up the review.
2
Acknowledgement — 1 business day
Within one business day you receive confirmation that the case is registered and who is handling it.
3
Review — up to 5 business days
We pull the correspondence, deal documents and registry data, and contact you for details if needed. The outcome is a written answer with a decision.
Our obligations
LicenceThe company operates under a RERA brokerage licence — ORN 31933
BrokersEach holds a personal BRN verifiable in the DLD register
DataWe follow KYC/AML and store personal data according to our privacy policy; client and deal data is never published
To reach the CEO directly, see the CEO page.