Short answer. You do not request a DEWA final bill on its own. It is generated automatically when you submit a move-out request (deactivation of electricity and water), and DEWA emails it to you within 24 working hours. Your security deposit is set against that bill: if the deposit is larger you get the difference back, if it is smaller you pay the rest. Once the final bill is settled, the clearance certificate is issued automatically and sent to your registered email — you do not need to apply for it separately.
The move-out request can be submitted without logging in. All you need is your DEWA contract account number and the 9-digit premise number.
Checked against dewa.gov.ae on 8 August 2026. Fees and procedures can be changed by the authority itself — check the source before you apply.
What you need before you start
| DEWA contract account number | On any DEWA bill, in the Smart App, in your online account |
|---|---|
| Premise number (9 digits) | On the door or at the entrance to the unit, on your DEWA bill, in the welcome email you received when the supply was activated |
| Registered email and mobile | Must be current — the verification code and the final bill go there. Out of date? Update them first through DEWA’s “Request for Information Update” |
| Move-out date and time | Supply is disconnected on this date and the final meter readings are taken |
| IBAN proof | Only if you want the deposit refunded to a bank account |
One condition that blocks everything: all previous DEWA bills must be paid in full before a move-out request can be submitted. Check your balance first, otherwise the form will not let you through.
Route 1: without logging in
This is the shortest route and the one almost nobody writes about. No account, no password, no UAE PASS.
Step 1. Open the move-out service and choose “Apply Online (Without Login)”
The service page is “Deactivation of Electricity/Water (Move-out)” on dewa.gov.ae. There are three buttons on it: Apply Online, Apply Online (Without Login), and Track / Cancel / Reschedule Requests.
Step 2. Enter your contract account number and the 9-digit premise number
These two numbers are the only identification required. If the premise number is not to hand, DEWA has a separate “Display Premise Number” service.
Step 3. Confirm with the verification code
The code is sent to the email address or mobile number registered with DEWA — not to any address you type in. This is why the contact details have to be current before you start.
Step 4. Pay any outstanding balance
If anything is owed on the account, it has to be cleared at this point. The request will not proceed otherwise.
Step 5. Choose the move-out date and time
On this date the supply is switched off and the final meter readings are taken. The date can be in the future — plan it for the day you actually hand the keys over, not earlier.
Step 6. Choose how the deposit comes back
Four options: transfer to an IBAN, a cheque, transfer to another active DEWA account of yours, or apply for the refund later.
Step 7. If you chose IBAN, attach the bank proof
The document must show the IBAN number and the beneficiary name, and the beneficiary name has to be identical to the customer name registered with DEWA. This is the single most common reason refunds get stuck. Two different IBANs in one move-out request are not allowed.
Step 8. Submit
You get an SMS and an email with the request number straight away. Keep it — you need it to track, reschedule or cancel.
Route 2: through your account or the app
If you already have a DEWA account, the sequence is shorter because you are identified by the login itself.
- Sign in with your DEWA user ID or through UAE PASS.
- Select the contract account you are closing.
- Pay any outstanding balance.
- Choose the move-out date and time, and the deposit refund method.
- For an IBAN refund, attach the bank proof and enter the verification code sent to your registered email and mobile.
- Submit the application.
The same request can be submitted at a DEWA Customer Happiness Centre if you would rather do it in person.
For companies: a request letter on company letterhead, signed and stamped, has to be attached — this applies to credit balance cases other than the security deposit.
What the move-out costs
| Disconnection, small meters | AED 125 |
|---|---|
| Disconnection, large meters | AED 300 |
| Knowledge fee | AED 10 |
| Innovation fee | AED 10 |
| Thukher and Sanad cardholders | 50% discount on the deactivation charge |
Thukher is the card for UAE citizens aged 60 and over, Sanad is the card for People of Determination; both are issued by the Community Development Authority.
Demolition is charged differently: AED 100 for small meters or AED 300 for large ones, plus the same two AED 10 fees, plus an AED 100 demolition admin fee.
The final bill and the deposit
The final bill arrives at your registered email address within 24 working hours of the request. If you chose a future move-out date, the clock starts on that date, not on the day you applied.
The security deposit is not refunded separately from the bill — it is set against it:
- deposit larger than the final bill → the difference is refunded by the method you chose;
- deposit smaller than the final bill → you pay the remainder.
The final bill is due immediately on receipt. It can be paid through the DEWA website and Smart App, banks, CDM machines, Etisalat payment machines, the Dubai Now app, Empay UAE, and ENOC/EPPCO service stations.
The clearance certificate
This is the document that confirms nothing is owed on the premises. Landlords, property managers and buyers ask for it, and there is a widespread belief that you have to apply and pay for it. In the move-out flow you do not.
DEWA states plainly that issuance is automated on settlement of the final bill, and that the certificate comes as a package together with the settled final bill. In practice: pay the final bill, and the certificate lands in your registered email.
Two things worth knowing:
- It is valid for one month from the date of issue. If a deal is going to take longer, request it close to the date it is actually needed.
- A clearance certificate also exists as a standalone service in the Billing section, for cases outside a move-out — for example on an account that stays active. That is a different request from the automatic one described here.
Tracking, rescheduling and cancelling
An open move-out request can be tracked, rescheduled or cancelled — sign in and select the request. Rescheduling is allowed within limits DEWA sets, and any outstanding amount has to be settled before a new date is accepted. Whether you reschedule or cancel, DEWA sends an SMS and email with the move-out notification number and the new date.
If the online route does not work
DEWA has more channels than most people realise, and several of them are not documented anywhere else:
- Phone and IVR: 04-601-9999 — the automated menu handles move-out requests too.
- WhatsApp: the same number, 04-601-9999, answered by the Rammas assistant.
- Email: customercare@dewa.gov.ae — include the contract account number.
- Rammas: the virtual assistant on the DEWA website and in the Smart App.
- Hayak: text and video chat with a representative.
- Ash’ir: live video chat in sign language, for People of Determination with a hearing disability.
- Customer Happiness Centres: in person, including self-service machines.
Four mistakes that cost people money
- Applying before clearing old bills. Outstanding balances block the request entirely.
- A mismatch between the IBAN beneficiary name and the DEWA customer name. The refund stops until the names match.
- Setting the move-out date too early. The supply goes off on that date — including while you are still moving furniture out.
- Stale contact details. The verification code and the final bill both go to the email and mobile registered with DEWA, so if either is out of date you never see them.
Frequently asked questions
Can I get the final bill without closing the account?
No. A final bill exists only as the closing statement of a move-out. Current consumption is shown on the ordinary monthly bill.
Do I need a DEWA account to submit a move-out?
No. The without-login route needs only the contract account number and the 9-digit premise number.
How long does the deposit refund take?
The deposit is set against the final bill first. Only the balance is refunded, by the method chosen in the request — IBAN, cheque, or transfer to another active DEWA account.
Does the clearance certificate cost anything after a move-out?
It is issued automatically once the final bill is settled and comes together with it. A separate clearance certificate request outside the move-out flow is a different service.
How long is the clearance certificate valid?
One month from the date of issue.
Where is the premise number?
It is a 9-digit number, shown on the door or entrance of the unit, on the DEWA bill, and in the welcome email sent when the supply was activated.
How this fits into a move
Disconnecting DEWA is one step in handing a property back. It sits alongside closing Ejari, settling service charges, and the handover inspection with the landlord or property manager. The clearance certificate is normally what the other side asks for as proof that the utilities side is closed.
If you are moving within Dubai rather than leaving, you do not need a move-out at all — DEWA has a separate transfer service (Move-to) that carries the account and the deposit across to the new address.
