# Privacy Policy > This Privacy Policy details what personal data Continental Club collects, how it is used, stored, and your rights regarding your information. Page: https://continentalclub.ae/en/about/privacy-policy/ · updated 2026-10-14 · Continental Club Property LLC, Dubai real estate brokerage, RERA ORN 31933 **Continental Club Property LLC Privacy Policy** **Last updated: October 15, 2026** **1. Introduction** Continental Club Property (hereinafter referred to as the “Company,” “we,” “us,” or “our”) is committed to protecting the personal data of our customers and users of our services, including WhatsApp Business API, CRM Bitrix24, Facebook (Meta), and our website. This Privacy Policy explains: • What information we collect • How and why we use it • How it is stored and protected • What rights you have By using our services, you agree to this Policy. If you do not agree, please refrain from using our website, WhatsApp bot, and other services. **2. Consent to Data Processing** By visiting our website, using WhatsApp, or registering in CRM Bitrix24, you confirm that you: • Have read and understood this Policy • Agree to the processing of your personal data • Authorize us to use your data for marketing purposes You may withdraw your consent at any time by submitting a request (see Section 9). **3. Sources of Personal Data** We collect data from the following sources: • Our website and lead capture forms (real estate inquiries, consultation requests) • WhatsApp Business API (chatbot interactions, correspondence with managers) • Social media platforms (Facebook, Instagram, Telegram) • CRM Bitrix24 (customer status in the sales funnel) • Phone calls and emails • Offline events (exhibitions, roadshows) • Partner companies (banks, developers, advertising agencies) We do **not** collect biometric data, health information, or political opinions. **4. What Data We Collect** **Contact Details:** • Full name • Phone number (WhatsApp) • Email address **Inquiry Details:** • Real estate budget • Preferences for location and type of property **Automatically Collected Data:** • IP address and country • Website interaction history • WhatsApp correspondence data (analyzed by AI) **Financial Information (Applicable to Real Estate Purchases Only):** • Source of funding • Bank details (only when processing a transaction) We do **not** store or process payment data. All transactions are conducted through certified banking gateways. **5. How We Use Your Data** We process customer data solely for the following purposes: • Real estate selection, consultations, and transaction processing • Automated application processing via WhatsApp (using ChatGPT) • CRM analytics (customer segmentation: cold, warm, hot) • Service improvement (advertising optimization, preference analysis) • Personalized real estate offers • Compliance with legal obligations (e.g., sales contracts) **6. Data Sharing with Meta (Facebook, WhatsApp Business API)** When using WhatsApp Business API, customer correspondence may be analyzed by AI (ChatGPT) and CRM Bitrix24. **Data shared with Meta:** • Your phone number (when communicating via WhatsApp) • Interaction data related to our advertisements (via Facebook Pixel) • Automated chatbot responses to inquiries **Data NOT shared with Meta:** • Direct conversations with managers • Information regarding your transactions and finances • Personal documents You can disable personalized ads in your Facebook settings. **6.1 Advertising and Analytics Partners** Our website uses cookies and tags (pixels) of the following services to measure visits, attribute inquiries to advertising and show relevant ads: • Google (Google Analytics 4, Google Ads, Google Tag Manager) • Meta (Facebook and Instagram Pixel, Conversions API) • TikTok (TikTok Pixel) • Yandex (Yandex Metrica) • VK and Mail.ru (VK Ads pixel) • Microsoft (Clarity) • Pinterest (Pinterest Tag) **What these services may receive:** • Pages you visit and actions on our website (for example, submitting a form or clicking a WhatsApp or phone link) • Advertising click identifiers (for example, gclid, fbclid, ttclid), device and browser information • When you submit a form, your email address and phone number in hashed (irreversibly encrypted) form, so that the advertising platform can match your inquiry to its user We may also report the outcome of an inquiry (for example, a qualified lead, a viewing or a deposit) to Google Ads and Meta using only the advertising click identifier, without your name or contact details. These services process data under their own privacy policies. You can block cookies in your browser settings and manage personalized advertising in your Google, Meta, TikTok and other account settings. **7. How We Store and Protect Your Data** **Storage Locations:** • Bitrix24 (CRM system) • WhatsApp Business API (Meta) • Secure servers of Continental Club Property **Data Protection Measures:** • SSL encryption • Restricted employee access • Regular security updates We do **not** sell or transfer your data to third parties without your explicit consent. **8. Your Rights** You have the right to: • Request access to your personal data • Modify or delete your data • Withdraw your consent to data processing • File a complaint with the data protection authority To exercise your rights, please contact us (see Section 9). **9. How to Contact Us** If you have any questions about data protection, please contact us: • **Email:** mail@continentalclub.ae • **WhatsApp:** +971523381419 • **Office:** Pinnacle, Sheikh Zayed Road, Office 410-04, Dubai, UAE **10. Changes to This Policy** We may update this Policy from time to time. The latest version will always be available on our website. **Last updated: October 15, 2026** ## Links - Page: https://continentalclub.ae/en/about/privacy-policy/ - JSON: https://continentalclub.ae/en/about/privacy-policy.json - Russian version: https://continentalclub.ae/ru/about/privacy-policy/ (Markdown: https://continentalclub.ae/ru/about/privacy-policy.md) How to cite: "Privacy Policy — Continental Club Property, 2026-10-14, https://continentalclub.ae/en/about/privacy-policy/"