# Complaints & Compliance

> How Continental Club Property handles complaints: acknowledgement in 1 business day, resolution within 5, and the RERA/DLD escalation path.

Page: https://continentalclub.ae/en/about/compliance/ · updated 2026-08-28 · Continental Club Property LLC, Dubai real estate brokerage, RERA ORN 31933

If you are unhappy with Continental Club Property — a broker, timelines, or the quality of our information — use the form below or write directly to the CEO. A complaint never affects the terms of your deal and is handled confidentially.

[renat@continentalclub.ae](mailto:renat@continentalclub.ae)the CEO’s inbox — or [WhatsApp](https://wa.me/971527767680), or the form below

## How complaints are handled

1

Submission

The form on this page, an email to the CEO, or WhatsApp. Please include the broker’s name, the property or deal, the date and the substance of the issue — it speeds up the review.

2

Acknowledgement — 1 business day

Within one business day you receive confirmation that the case is registered and who is handling it.

3

Review — up to 5 business days

We pull the correspondence, deal documents and registry data, and contact you for details if needed. The outcome is a written answer with a decision.

## Our obligations

LicenceThe company operates under a RERA brokerage licence — ORN 31933

BrokersEach holds a personal BRN verifiable in the DLD register

DataWe follow KYC/AML and store personal data according to our [privacy policy](/en/about/privacy-policy/); client and deal data is never published

To reach the CEO directly, see the [CEO page](/en/about/ceo/).

## Links

- Page: https://continentalclub.ae/en/about/compliance/
- JSON: https://continentalclub.ae/en/about/compliance.json
- Russian version: https://continentalclub.ae/ru/about/compliance/ (Markdown: https://continentalclub.ae/ru/about/compliance.md)

How to cite: "Complaints & Compliance — Continental Club Property, 2026-08-28, https://continentalclub.ae/en/about/compliance/"