{
    "entity_type": "page",
    "name": "Complaints & Compliance",
    "url": "https://continentalclub.ae/en/about/compliance/",
    "language": "en",
    "description": "How Continental Club Property handles complaints: acknowledgement in 1 business day, resolution within 5, and the RERA/DLD escalation path.",
    "published_at": "2026-08-28T17:04:25+00:00",
    "updated_at": "2026-08-28T17:36:13+00:00",
    "publisher": {
        "name": "Continental Club Property LLC",
        "orn": "31933",
        "url": "https://continentalclub.ae/"
    },
    "faq": [],
    "markdown": "https://continentalclub.ae/en/about/compliance.md",
    "content_md": "If you are unhappy with Continental Club Property — a broker, timelines, or the quality of our information — use the form below or write directly to the CEO. A complaint never affects the terms of your deal and is handled confidentially.\n\n[renat@continentalclub.ae](mailto:renat@continentalclub.ae)the CEO’s inbox — or [WhatsApp](https://wa.me/971527767680), or the form below\n\n## How complaints are handled\n\n1\n\nSubmission\n\nThe form on this page, an email to the CEO, or WhatsApp. Please include the broker’s name, the property or deal, the date and the substance of the issue — it speeds up the review.\n\n2\n\nAcknowledgement — 1 business day\n\nWithin one business day you receive confirmation that the case is registered and who is handling it.\n\n3\n\nReview — up to 5 business days\n\nWe pull the correspondence, deal documents and registry data, and contact you for details if needed. The outcome is a written answer with a decision.\n\n## Our obligations\n\nLicenceThe company operates under a RERA brokerage licence — ORN 31933\n\nBrokersEach holds a personal BRN verifiable in the DLD register\n\nDataWe follow KYC/AML and store personal data according to our [privacy policy](/en/about/privacy-policy/); client and deal data is never published\n\nTo reach the CEO directly, see the [CEO page](/en/about/ceo/).",
    "attribution": "Continental Club Property",
    "translations": {
        "ru": {
            "url": "https://continentalclub.ae/ru/about/compliance/",
            "md": "https://continentalclub.ae/ru/about/compliance.md",
            "json": "https://continentalclub.ae/ru/about/compliance.json"
        }
    }
}